Delivery & Return Policy
At Kpyard, we are committed to delivering your orders quickly and safely across India.
Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
- Standard delivery: 3–7 business days.
- Delivery times may vary depending on your location and courier availability.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping may be available on selected products or promotional offers.
Order Tracking
- Once your order is shipped, tracking details will be provided via email, SMS, or WhatsApp.
Delivery Delays
- Delivery may occasionally be delayed due to weather conditions, courier issues, public holidays, or other unforeseen circumstances.
Return Policy
We want you to be satisfied with your purchase.
Return Eligibility
You may request a return if:
- You receive a damaged product.
- You receive a defective product.
- You receive an incorrect item.
Return Request Period
- Return requests must be submitted within 7 days of receiving the product.
Non-Returnable Items
The following items are generally not eligible for return:
- Personal care products after opening.
- Used or damaged products caused by misuse.
- Products without original packaging.
Return Process
- Contact our customer support team.
- Provide your order number and photos of the product.
- After verification, return instructions will be provided.
Refund Policy
- Approved refunds will be processed within 5–10 business days.
- Refunds will be credited to the original payment method or as store credit, depending on the situation.
Cash on Delivery (COD) Orders
- Refunds for COD orders may be processed through bank transfer, UPI, or store credit after verification.
Contact Us
For delivery, return, or refund-related questions, please contact:
Kpyard
Email: info@kpspoint.com
Website: www.kpyard.com
Customer Support: Monday – Saturday, 9:00 AM – 6:00 PM
